The 8 Conducts are behaviours that made up our culture DNA, and encompass the agility to embrace and respond to changes quickly; the innovative approach to constructively challenge the usual way of doing things; the initiative to take charge of own actions towards improving the business; the self-driven actions to continuously improve oneself, learn and share ideas; the accountability to effectively execute duties with excellence while ensuring order, control and quality outcomes; the appetite for teamwork and collaboration with a common purpose for the greater good of the Bank; the focus on customer is at the heart of what we do, to anticipate and mindfully plans to meet their needs and expectations, and to seize opportunities that will deliver excellent customer services; and the dedication to coach and develop others towards creating a work environment that inspires strong performance.