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Assistant Manager, Consumer Recovery (Legal & Repo), Recovery & Rehabilitation

Req ID:  5547
Job Description: 


Responsible in attending legal. repossession assignments and proceedings, overall process management of all business partners ie solicitors, auctioneers etc, notices / billings / invoices covering internal and external customers for Consumer Recovery Department.


Duties and Responsibilities :-

  • Execute on legal proceedings and assignments; processing billing/invoices for solicitors, valuers, repossessor, storeyard, auctioneers etc.
  • To ensure all legal proceedings, billing/invoices is in order and submitted by business partners on a timely basis and updated accordingly in the master listing / able to manage high volume within turn around time.
  • Attending on inquiry from other affiliates on legal and invoices status favoring solicitors, valuers, repossessor, storeyard, auctioneers etc.
  • To consolidate list of accounts (notices and legal assignments) and send out instruction to panel business partners for legal action and/or payment purposes.
  • To ensure all on-going legal and invoices received are processed within a time line.
  • To prepare and provide instruction to solicitor for litigation action / execution
  • To attempt, manage and to expedite legal proceedings within turnaround time
  • To ensure the accuracy of the data or instruction given to the affiliate or other rightful parties.
  • To update actual status of legal action into master tracking, CBS, collection system and required report etc.
  • To responds immediately all query related of the legal action from solicitor and other affiliates and rightful parties.
  • To assist incoming correspondence, ie affidavit, query from rightful parties.
  • To execute legal action and process within the guidelines and turnaround time.
  • To prepare and review all report/listing is in order and updated within the time line.
  • Self-monitoring on productivity and performance tracking.
  •     Promoting teamwork to ensure meeting business expectation.
  • Attend training or course as approved by the Bank.
  • Maintain Bank Islam internal control standards, implement and observe Bank policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
  • Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.
  • Any other duties /assignment as and when directed/assigned by the superior as per business requirement and being multitasking from time to time.