Assistant Manager, Trade Operations (Trade Finance ) - Business Support

Req ID: 4702

Job Description:

Key Duties and Responsibilities

Update Letter offer template of the customer in Trade shared points
Process daily trade applications received as assigned.
To prepare URS for any new system development in a comprehensive manner (end to end processes) and prepare the document for approval.
To raise SRE on timely basis as and when requested by the users on any issues/problems with regard to TFBO System or any other systems related to Trade transaction.
To participate in the Project / Projects given in line with the Bank’s System Development Life Cycle (SDLC) phases and to ensure compliance of the deliverables within SDLC.
To perform User Acceptance Test on timely basis (as per schedule and timeline).
To prepare accurate test script/cases and comprehensive functionalities in the User Acceptance Test documents including interfacing, integration and reports and the test activities must be conducted in diligent and meticulous manner to achieve successful UAT results.
To take into account all business rules and requirements (end to end processes) in performing the UAT either in relation to system enhancement or due to the system defect.
Ensure that any inquiries from branches and users are being entertained and resolved and appropriate advice on issues related to Trade matters especially on system issues/problems being escalated to respective department on timely basis.
To support post implementation of program migration in TFBO System once they are ‘live’ in Production environment.
Handle special projects and assignments as and when required as instructed by Superior (full project cycle including setting up the steering committee, conduct the meeting and discussion, vendor selection and preparing paper for approval from respective committee).
Organized and conduct briefing and discussion with users on any matters/issues/problems with regards of system issues from time to time.
Liaise with IT Service Desk / Vendor on any ad hoc report request by users within the same day.
Verify TF data after migration
Organized and conduct briefing and training for users on new system enhancement/implementation.
Follow-up with relevant parties (customer, Business Unit’s etc) for incomplete/snag transactions i.e information/documents/approval
Perform creation or approval in Trade Finance Bills Operation (TFBO) system on day to day operations
Check, sign and scan trade documents to Trade shared points
Email confirmation letter/advice etc to the respective parties for the approved transaction (customer/branch/etc.)
Deal and liaise with internal and external trade clients on all trade related matters including inquiry, advice, feedback and complaint.
To response on any outstanding items in FOREX statement, RENTAS Paymenz, ITIS, SWIFT, DLT System etc
To perform Self Audit Checking (SAC) activities on monthly basis.
To initiate new processes or enhance current processes to improve delivery of trade transaction
To assist clients on products and procedures, support Business Units Trade Initiatives including JV or call clients under OAM portfolio as and when required
Any other duties/assignment as and when directed/assigned by the superior/ AGM or HOD as per business requirement from time to time

Key attributes:

Degree in related/ acceptable discipline
Fast learner and able to quickly grasp related bank’s policies and procedures, SLA (Service Level Agreement), BNM & Regulatory Guidelines and International Ruling.
Possess good communication and interpersonal skill
Work cooperatively with team members to ensure goals are met.
Great attention to details