Assistant Manager

Summary

Responsible for day-to-day operation of IT Operation towards increasing operational efficiency, compliance with the Bank’s policy, standards and procedures and other regulatory requirements.

Duties and Responsibilities

• Perform day-to-day operation of the IT Operation towards increasing operational efficiency;
• Perform daily operation job, service availability monitoring, logs review & handling issues;
• Perform End Day Processing, data backup, troubleshooting & escalation;
• Demonstrate the highest level of professionalism and efficiency in handling and resolving customers’ complaints and issues;
• Perform operations to ensure that policies and procedures are being complied;
• Responsible to comply with operating procedures for IT Operation and ensure that all production applications are completed on time, in a manner which is secure and reliable;
• Monitor the data centre for unusual events and reports potential violations to the security team;
• Restricts physical access to the Data Center to allow only authorized personnel;
• Active role in Business Continuity Plan (BCP) / Disaster Recovery Plan (DRP) activities;
• Ensure job request is completed in timely manner and closed on time;
• Close incident tickets assigned in timely manner;
• Any other duties/assignment as and when directed/assigned by the superior as per operation / business requirement from time to time.

Specific Skills/Knowledge and Certification Required

• Be an assertive and innovative team player, highly independent, committed, self-motivated, resourceful and result-oriented.
• Ability to multi-task, highly numerate with great attention to detail.