Assistant Manager

The Assistant Manager is responsible for overseeing the inward cheque verification process, ensuring operational accuracy, regulatory compliance, and timely execution of clearing activities. This role includes managing verification workflows, reporting, exception handling, and supporting audit readiness while coordinating with branches and relevant departments.

 

• Supervise and perform primary and secondary verification of inward clearing cheques to ensure data accuracy and transaction legitimacy.
• Monitor CBS file transmission via FTP and ensure successful upload into the Chequeworks system.
• Download and extract daily PayNet clearing reports for operational tracking and record-keeping.
• Identify and route high-value cheque items for further approval and branch notification.
• Upload Non-Confirmation Flag (NCF) items from eSPICK and coordinate follow-up actions with branches.
• Classify and verify returned cheques, particularly those flagged for technical reasons (e.g., Flag 7).

• Prepare and distribute daily summary reports of inward clearing route items to designated branches.
• Archive all relevant reports and reconciliation documents securely in the CCS shared folder, ensuring audit compliance.
• Maintain accurate documentation standards for all verification activities.

• Monitor real-time status of cheque clearing data and ensure reconciliation within cut-off timelines.
• Investigate and report anomalies, discrepancies, or exceptions to the supervisor, compliance, or IT team for resolution.
• Ensure fallback procedures are followed for manual or exception items.

 

D. Compliance & Audit Support

• Ensure all verification activities comply with internal SOPs, PayNet guidelines, and regulatory requirements.
• Support internal and external audit processes by maintaining readiness and providing required documentation.
• Review and update operational manuals and user guides to reflect current practices.

 

E. Stakeholder Coordination

• Liaise with branches and other departments to resolve cheque processing issues and ensure smooth operations
• Provide guidance and support to team members on verification procedures and system usage.
• Collaborate with other units to support group-wide operational tasks and initiatives.

 

F. General Duties

• Ensure accurate and timely delivery of work in accordance with service standards.
• Render service in a professional, polite, fast, and efficient manner.
• Adhere to all bank rules, procedures, and operational policies.
• Perform other duties as assigned by the superior to meet business requirements.
• Support other group tasks and participate in team initiatives as needed.