Associate, Distribution Channel, Cards Business

Duties & Responsibilities

Application Processing:

• Review and process credit card applications promptly and accurately.
• Ensure all application documents are complete and comply with regulatory and bank policies.

Data Management:

• Input customer and application details into the system.
• Maintain organized and up-to-date electronic and physical records of processed applications.

Compliance and Verification:

• Verify customer information and supporting documents such as income statements, identification, and credit reports.
• Adhere to internal and external compliance requirements.

Communication:

• Liaise with internal departments for clarification or additional information on applications.
• Provide status updates to sales teams or applicants as necessary.

Reporting:

• Generate daily/weekly reports on application statuses and processing times.
• Identify and escalate discrepancies or potentially fraudulent activities.

Customer Support:

• Handle inquiries related to application processing in a professional manner.
• Resolve minor issues or redirect complex matters to the relevant department.

Other tasks assigned by the reporting manager from time to time.

Job Requirements

• Fresh graduate or at least 1 year of experience in card business system support, process management, or product development.
• Degree in a related discipline or equivalent experience.
• Strong communication, listening, and interpersonal skills.
• Experience working in a fast-paced business environment.
• Ability to maintain a high level of professionalism and confidentiality.
• Good leadership skills with the ability to multitask, a strong numerical aptitude, and great attention to detail.
• Assertive and innovative team player who is highly independent, committed, self-motivated, resourceful, and results-oriented.