Associate, Merchant Acquiring, Cards Business

Duties & Responsibilties

• Merchant Performance & Cost Optimization:

  • Review and assess merchant performance annually, identifying opportunities for cost rationalization and performance improvements.

• Merchant Agreement Management:

  • Monitor and manage the validity, expiry, and stamping of all merchant agreements to ensure timely renewals and compliance.

• EDC POS Terminal Applications:

  • Record, process, and manage all applications for Electronic Data Capture (EDC) POS terminals received from Sales Managers, branches, and other channels.

• e-Commerce Applications Management:

  • Record, update, and process all e-Commerce applications received through various channels, ensuring accuracy and timely completion.

• Document & File Management:

  • Maintain and properly file all business and operational documents related to merchant acquiring, ensuring easy access and compliance with organizational standards.

• Merchant File Maintenance:

  • Ensure that all corporate merchant files are consistently updated, well-organized, and stored securely.

• Merchant Cancellations & Refunds:

  • Assist in the processing of merchant cancellations and refunds, ensuring accurate and efficient handling of all related requests.

• Compliance & Regulatory Adherence:

  • Ensure strict adherence to all internal policies, guidelines, and external regulatory requirements related to merchant acquiring and processing.
     

Job Requirements

• Degree in a related discipline or equivalent experience.
• Fresh graduate or at least 1-2 years of experience in the card business or banking industry.
• Proactively takes ownership of responsibilities, identifying and resolving issues within their area of responsibility while anticipating potential challenges.
• Facilitates the smooth implementation of plans, ensuring adherence to timelines, course of action, and deliverables.
• Actively supports the team in executing strategic plans to meet business objectives.
• Works collaboratively with team members, willingly taking on additional responsibilities to ensure team goals are met or exceeded.