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Branch Manager, Br Alamesra

Req ID:  2542
Job Description: 

Position Title

Branch Manager, Alamesra - Sabah



  • Responsible for the overall profitability, administration and efficient operations of a Branch. Develop annual consumer and business deposit goals, consumer financing goals, and customer retention goals for the Branch.
  • Responsible to plan, supervise, direct, and control all Branch operations in accordance with Bank’s policies, standards, procedures and other requirements.


Duties and Responsibilities

  • Plan, manage and oversee the overall day-to-day management of the Branch towards increasing operational efficiency and profit maximization
  • Plan the annual branch budget and revenue projection and submit to Regional Manager for approval.
  • Actively market the bank’s full range of products by continuously identifying and securing business opportunities and maintaining profitable relationships with new and existing customers with a view to generate additional new accounts and new deposits
  • Develop and implement effective sales & marketing strategies as well as identify market niche opportunities for the Bank’s numerous products and services to ensure achievement of business targets
  • Lead, manage and drive a highly competent and motivated staff to provide excellent service quality to customers at all times.
  • Accountable for the Branch overall performance on audits and compliance with the Bank’s policy, standards and procedures and other regulatory requirements.
  • Understand local area trends and issues that affect the Bank and recommend solutions or take actions that will respond to those activities.
  • Demonstrate the highest level of professionalism and efficiency in handling and resolving customers’ complaints and issues.
  • Develop plan for community relations programs to increase the Bank's visibility and coordinates such activities with other Branch Managers where appropriate. Participates in community affairs and to enhance new and existing business opportunities
  • Act as risk controller and designated compliance officer of the branch.
  • Ensure that documents submitted for financing application are properly sighted and verified against the original.
  • To escalate, track and update on fraud cases reported within specified timeframe.
  • Ensure compliance to regulatory requirement, internal policies, guidelines, procedures and internal memo for managing branch.
  • Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.
  • Any other duties/assignment as and when directed/assigned by the superior from time to time / as per business requirement from time to time.



  • Degree in any related discipline from a recognised university.
  • More than 5 years experience in the banking industry with at least 3 years in a managerial function.
  • Strong managerial, PR, interpersonal, communication and analytical skills.
  • Good business acumen, high inclination toward a sales-driven culture, excellent business development, customer service and retention.
  • Individually be highly independent, committed, self-motivated, resourceful and result-oriented, yet an assertive and innovative team player.
  • Experience of and able to work in a fast-moving business environment.
  • Able to network across a variety of functions at various levels and countries.
  • Able to multi-task, highly numerate with great attention to detail.