Business Analyst @ Product Owner, Centre of Digital Experience (CDX)

About Us

We are a new division in Bank Islam with the mission to build 100% digital banking experiences which utilize the latest technologies. Set to be a digital only bank, we will offer customers more choice and the ability to set up accounts and manage finances by tapping their smart phones. We are disrupting ourselves before others can, to revolutionize the banking space by creating personalised experiences.  To do this, we work with best-in-breed partners and automate where we can

We seek partners and team members who believe as we do, in promoting business activities that generate positive and sustainable impact for the economy, community and environment through practices, processes, offerings and conduct, thereby fulfilling the objectives of Shariah.  We hold firmly the key values of thinking customers first, acting with integrity at all times, advancing beyond expectations and horizons in everything that we do and taking full charge of our mandate.

In a nutshell

• Facilitating the gathering of detailed business and data requirements for all banking systems to be implemented by CDX, with a focus on regulatory and compliance matters.
• Documenting processes and requirements and performing user acceptance testing.
• Natural analytical way of thinking and be able to explain difficult concepts to technical and non-technical users.
• Great at diving deep to understand business needs and translating it meaningfully into requirements
• Thrives in a fast paced environment
• Enjoys the challenge of contextualizing problems
• Passionate about customer experiences

Duties and Responsibilities

• Perform analysis of business and user needs, documentation of requirements, and translation into proper user requirements specifications.  User requirements specifications are not limited to product features, system & process flows, GL and accounting entries, reports and statements and integration requirements.
• Document business processes through workflow design, training procedures, and standard operating procedures.
• Troubleshoot applications and coordination of issue resolution. Work with vendors as needed for problem resolution and make recommendations for improvements.
• Assist in implementation and configuration of software in all environments, perform testing, validations, fine tuning, and application documentation.
• Assist in developing user documentation, writing requirements for system changes and departmental policies and procedures that impact the use of application systems.
• Serve as a subject matter expert i.e. Product Owner on the specified system(s) or application(s) and serve as a point of contact between the business users and the engineering team.
• Monitoring deliverables and ensuring timely completion of projects.
• Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.
• Provide support to testers to ensure all defined business needs and functionality requirements have been met.
• Assist tester team in translating requirements into test conditions and expected results for product testing.
• Develop and communicate the long-term vision for the product/platform, ensuring it aligns with business goals.
• Set clear objectives for the product/platform, focusing on scalability, reliability, and functionality.
• Prioritise features based on business value, user needs, and technical feasibility.
• Create and maintain the product backlog, which includes platform features, improvements, and bug fixes.
• Prioritise backlog items to ensure the most important features are developed first.
• Work closely with engineering and design teams to provide guidance and clarification on requirements throughout the development process.

• Continuously analyze the market, competitors, and industry trends to keep the platform relevant and competitive.
• Identify opportunities to enhance platform functionality or integrate with other tools and systems.