Business Performance - Strategic Business Relations, Retail Banking Distribution

Duties and Responsibilities

1. Strategic Performance and Business Planning Manager

• Contribute to the development of performance reports for Client Relationship Managers (CReM) and State Client Relationship Directors (SCRD).
• Develop and maintain reporting dashboards for the business unit to support people leaders in evaluating performance, identifying improvement opportunities, and making informed decisions to drive SBR goals.
• Manage CReM’s business planning, including submission, execution, and progress updates.
• Develop report cards for each CReM.
• Manage CReM’s sales performance by developing bucket performance metrics.
• Ensure optimal penetration and success rates across each business segment under SBR by tracking growth, analyzing limitations, and recommending improvements.
• Assist in the development of marketing collaterals for CReM when needed.
• Manage and monitor the Advertising & Promotion and/or Marketing Expenses budget for the department.

2. SME Business

• Contribute to the development of performance reports for the SME business, including Deposit Manager (SME), Personal Banker, CReM, and branch.
• Develop and maintain reporting dashboards for the business unit to support people leaders in evaluating performance, identifying improvement opportunities, and making informed decisions.
• Manage DM SME and branch business planning, including submission, execution, and progress updates.
• Develop report cards for each Deposit Manager (SME) and branch.
• Manage Deposit Manager (SME) sales performance by developing bucket performance metrics.
• Assist in the development of marketing collaterals for the SME business when needed.

3. Operations

• Plan, develop, manage, and monitor all operational matters at Strategic Business Relations (SBR), coordinating with internal stakeholders (e.g., Deposit & Cards, Retail, Asset) and external stakeholders.
• Propose and review employer packages (new and existing) by conducting market intelligence research and analysis for each potential client based on submissions from HQ/Region and others.
• Collaborate closely with other units under SBR, State Client Relationship Directors, CReM, and other departments/divisions in Bank Islam to improve operational processes.
• Develop and implement efficient support functions to improve processes, monitoring, activities, and business outcomes for each segment under SBR.
• Manage and maintain client relationships by addressing inquiries, resolving issues, and providing relevant information.
• Demonstrate professionalism and efficiency in handling and resolving customer complaints and issues.
• Promote a culture of learning and self-development within the team.
• Provide comprehensive support to regions, branches, and other channels to facilitate day-to-day business activities.
• Manage the department’s performance in audits and compliance with Bank policies, standards, procedures, and regulatory requirements.
• Ensure timely resolution of BNM, external/internal audit findings, compliance reviews, and Shariah reviews, and prevent recurrence of issues.
• Identify areas for operational improvement and develop plans to enhance efficiency.

Job Requirements
 

• Minimum of 10 years of experience in the banking industry, including at least 2 years in managerial roles.
• Possess analytical skills to assess data, identify trends, and generate insights to support business decisions, process improvements, and strategic planning.
• Strong managerial skills with a deep focus on fostering a sales-driven culture.
• Excellent communication and interpersonal abilities, combined with strong business acumen.
• Assertive, independent, committed, self-motivated, resourceful, and results-oriented.
• Proven ability to thrive in a fast-paced business environment.
• Skilled at networking across various functions and levels, regionwide.