Executive Officer, SST Management - eChannels

Summary

• Responsible to move forwards achieving SST uptime KPI for the department.

Duties and Responsibilities

1. Escalate to branches to ensure tickets are attended within SLA.
2. Log the problem to respective vendor’s system.
3. Arrange for joint appointment with CIT vendor, branches, mover, alarm vendor and machine vendor.
4. Monitor and follow up all the tickets logged in Aptra Vision until closure either via email or phone calls
5. Obtain quotations and prepare Job Order to repair the SST.
6. Attend to email attention to Helpdesk EBD
7. Respond to footprint cases addressed to Helpdesk EBD within SLA
8. Assist ATM officers at branches via phone to resolve first line support or perform replenishment/collection.
9. Provide to vendors to confirm amount replenished and machine’s status.
10. Download comm. key and CI as required during FLM/SLM or any migration activity.
11. Monitor ATM/CDM idle time report EB2701P daily.
12. Ensure daily report is provided for:-
13. Daily cash notification to branches in the morning and evening
14. FLM and SLM report (excel)
15. Prepare Job Order - Obtain quotations from the vendors and prepare Job Order for approval to repair the SST

• Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.
• Comply with parameter agreed with Risk Management, Shariah, Compliance, internal and external Auditors and Regulatory Bodies.
• Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.

Additional Key Criterias:-

1. Excellent communication with good interpersonal.
2. Be an assertive and innovative team player, highly idependent, committed, self-motivated, resourceful and result-oriented.
3. Experience of working in fast-moving environment.
4. Ability to network across a variety of functions at various levels and countries.
5. Ability to multi-task, highly numerical with great attention to detail