Executive Officer, Transaction Monitoring, Corporate Services

About the Team
The Cheque Clearing Services (CCS) team is responsible for managing all aspects of Cheque Clearing at Bank Islam. CCS oversees the centralization of outward clearing and Inward return, centralization Inward Clearing and Outward Return processes. Additionally, CCS is tasked managing Signature Verification System (SVS), Money Order and Postal Order, Foreign Cheque, ePIF Fund, GL Settlement and monitoring and Clearing Reconciliation.

Duties and Responsibilities

1. Centralization of Outward Clearing Bankwide.
   ✓ To verify and approve for batch cheque scanning with correct module.
   ✓ To verify and approve amount in system Chequeworks match with amount at image cheque.
   ✓ To verify and approve account number match with image at the back of the cheque.
   ✓ To verify and approve Information of Payee Name at System Chequeworks match with Payee Name at Cheque Image.
   ✓ To verify and approve Information data at System Chequeworks match with Magnetic Ink (MICR) at Cheque Image
   ✓ To verify and approve correct Non-Conformance Flag (NCF) after amending MICR or Mutilated Cheque by maker.
   ✓ To assist Non-Conformance Flag (NCF) request by branch.
   ✓ To manage any issues encountered during data entry through the appropriate communication channels, such as via email, WhatsApp Group, Teams Group, VOiS or voice communication (verbally) without compromising risk of data leak.
   ✓ To ensure provide comprehensive and clear information to facilitate a quick and efficient resolution of the issues.
   ✓ To ensure that Confirmation of Cheque is completed within the specified timeframe.
   ✓ The rate or volume of Confirmation should be divided equally among the team members on an average basis.
2. Centralization of Inward clearing Confirmation at Branch Cheque (Route Items) and exceptions report.
   ✓ To verify Inward Clearing Cheque Incoming from PAYNET at System Chequeworks.
   ✓ To assist branch for confirmation of cheques with customers for cheque issuance with big amount at the system Chequeworks.
   ✓ To assist branch for confirmation of cheques with customers for Cheques with Tag NCF at the system Chequeworks
   ✓ Returning Cheques due to Insufficient or technical reason.
   ✓ Verifying the Inward Clearing Cheque to ensure its accuracy and legitimacy at System Chequeworks
3. Signature Verification System (SVS)
   ✓ To monitor and ensure cropping of the signature or mandate from Specimen Signature Form (SSF) uploaded by branch are completed.
   ✓ To ensure Signature Verification at System Chequeworks data are match with Specimen Signature Form (SSF) uploaded.
4. Money Order and Postal Order
5. Ensure MOPO processing on daily basis.
6. To perform all daily operations by using Chequeworks system for unposted item, outward return, outward clearing and inward return.
7. To release daily float for local cheque deposit.
8. To Monitoring DCHEQS.
9. To perform Chequeworks verification and monitoring for outward clearing cheques.
10. To verify all daily balancing and settlement.
11. To attend request for image from branches, External Reporting or other parties.
12. To process FOBC clearing from branches.
13. To assist superior to prepare manual, guideline and memo.
14. To provide training whenever required related to cheque clearing process.
15. To lead investigation for any fraud or error transaction and provide rectification.
16. To analyze statistical data for cheque clearing processing i.e. staff / branch performance and costs on monthly basis as and when required.
17. Ensure GL reconciliation performs on daily basis, provide instruction and giving approval to use secured GL whenever required.
18. To assist Manager in evaluating / managing project, process, staff performance and improvements
19. To attend request for image from branches, External Reporting, or other parties.
20. General Duties:
    • Ensure accurate and timely delivery of work to meet the standard time schedules and service standards.
    • To liaise with branches and other parties related to cheque processing.
    • Compliance with the banks and regulatory policies and procedures.
    • Any other duties as and when assigned by the superior for business requirement from time to time.
    • To monitor stock on control item and to make requisition for new stock.
    • To request for additional stock from Procurement based on the schedule timetable.
    • To purchase stationery from assigned supplier. (Need manager approval)
    • To render service in professional, polite, fast, and efficient manner.
    • To adhere to the rules and procedures relating to operations as set by the bank.
    • To ensure all operational procedures comply with SOPs and other banking rules and regulations.
    • Handling checking on boxes from time to time
    • Handling LEA request which required to retrive boxes from CROWN/IM
    • Handling retrieval , collection, perm out, and payment related to boxes which kept in storage CROWN or Iron Mountain
    • Other task ( such as relief) as instructed by the Bank from time to time

Working Relationships

• Internal - Branch and any HQ Departments
• External - BNM, PayNet, MyClear, Other Banks, Vendors

Specific Skills/Knowledge and Certification Required

• Be an assertive and innovative team player.
• Experience of working in fast-moving business environment
• Ability to multi-task, highly numerate with great attention to detail