Financial Services Enabler (Clerk), Kota Damansara Branch

Duties and Responsibilities

• Handle various types of transactions and customer applications over the counter, such as salary crediting, cash deposits, cash withdrawals, TT applications, draft applications, and TD placements and cancellations.
• To render customer service in a professional, polite, fast, and efficient manner.
• Attending to customer queries about the Bank's products and services.
• Filling and batching of daily transaction documents
• To complete the account closing transaction.
• Support day-to-day branch operations.
• Perform individual balancing of cash accurately on a daily basis.
• To adhere to the rules and procedures relating to operations as set by the bank.
• Ensure all operational procedures comply with SOPs and other rules and regulations.

Requirements

• Only eligible for diploma holders from recognized IPTA/IPTS.
• Fresh graduates or individuals with less than 2 years of working experience.
• Customer service orientation - friendly and professional demeanor is important. Being able to assist customers with their inquiries, resolve issues, and provide a positive experience.
• A team player and collaborating effectively with colleagues is essential for maintaining smooth operations and branch performance (Sales and Operations)..

• Demonstrate honesty, reliability, and ethical behavior.

• Attention to detail is crucial to prevent errors and ensure accuracy in financial transactions.

• Banking environments can be fast-paced and may require multitasking and handling various responsibilities simultaneously. Being adaptable to changes and effectively navigating various circumstance.