Fraud Monitoring Associate

JOB PURPOSE

To ensure timely detection, escalation, and mitigation of fraudulent activities across Internet & Mobile Banking (IBMB) by operating the Fraud Detection system (FDS). This includes triaging alerts, coordinating fraud surveillance activities, supporting fraud-related system initiatives, and maintaining audit and regulatory compliance.

Duties and Responsibilities

1. Fraud Surveillance

• Operate the Enterprise Fraud Management (EFM) system to detect suspicious or potentially fraudulent activities across channels.
• Perform triage and first-level analysis of alerts; escalate high-risk cases to the Fraud Response team in a timely manner.
• Investigate and analyze fraud incidents manually reported by Business Units or Support Units.
• Conduct callback verification

2. Reporting

• Document all investigation findings clearly in the case management (FDS) system to ensure traceability.
• Provide feedback and suggestions to improve alert logic and reduce false positives.
• Prepare internal surveillance reports, case flag summaries, and data logs for audit, regulatory, and management review as required.

3. System Support & Enhancement

• Collaborate with internal stakeholders (e.g., Fraud Technology & System Optimization) to support fraud system enhancements, including upgrades, migrations, and integrations.
• Participate in User Acceptance Testing (UAT) for system changes or new services integrated with the fraud detection system.
• Assist in disaster recovery exercises to ensure continuity of fraud surveillance operations.

4. Stakeholder Engagement & Training

• Provide assistance to other departments requiring fraud surveillance support in the UAT environment or production rollout.
• Support knowledge-sharing initiatives by conducting briefings or onboard training on EFMD operations, where necessary.

5. Risk & Control

• Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements
• Comply with parameter agreed with Risk Management, Shariah, Compliance, internal and external auditors and regulatory bodies
• Acknowledge and conform that any non-compliance to the regulatory and internal policies guidelines, standard operating procedures will invoke penalty

Qualification - Bachelor’s Degree in Banking, Finance, Information Technology, or related field.

Years of Experience - At least 1–3 years of experience in fraud detection, financial crime operations, or digital banking surveillance.

Specific Skills/Knowledge and Certification Required

• Strong analytical and investigative skills with attention to detail.
• Familiarity with fraud detection systems and case management platforms.
• Willingness to work on a rotational shift basis, including nights, weekends, and public holidays as part of 24/7 monitoring.
• Understanding of regulatory requirements such as BNM’s SFDS framework.
• Ability to collaborate across departments and with external stakeholders.
• High level of integrity, urgency, and accountability in managing fraud risk.