Head, Anti-Fraud Advisory & Governance

Overall Summary

The Head of Anti-Fraud Advisory and Governance leads the strategic advisory, policy formulation, governance liaison, and enterprise-wide fraud awareness functions within the Enterprise Fraud Management Division (EFMD). This role ensures that the Bank’s anti-fraud framework is robust, complies with regulatory expectations, and is embedded across all divisions through clear policies, governance engagement, enterprise reporting, and targeted staff training. The incumbent plays a pivotal role in driving the Bank’s overall anti-fraud programme and fostering a strong, risk-aware culture across the institution.

Key Responsibilities

1. Policy, Governance & Regulatory Advisory

• Lead the development, maintenance, and periodic review of enterprise-wide fraud-related policies, SOPs, and governance standards in alignment with Bank Negara Malaysia (BNM) guidelines and other regulatory directives.
• Lead periodic (annual or biennially) fraud risk assessments to ensure adherence to AMLA, IFSA, and BNM-issued policy documents, circulars, and supervisory expectations.
• Serve as the key liaison to internal governance stakeholders, including Risk, Compliance, and Internal Audit, and coordinate Bank-wide responses to BNM supervisory reviews, inspections, and thematic assessments.
• Monitor relevant regulatory developments, assess implications for the Bank’s fraud risk management posture, and lead appropriate policy and control enhancements.

2. Risk Reporting & Executive Engagement

• Oversee the preparation and submission of fraud risk reports to Management and Board-level committees, including heatmaps, thematic insights, and exposure updates covering scam trends, mule accounts, and high-risk areas.
• Ensure timely reporting to forums such as the Fraud Working Group (FWG), Management Risk and Control Committee (MRCC), Operational Risk and Compliance Committee (ORCC), Board Risk Committee (BRC), and the Board of Directors.
• Coordinate enterprise-level fraud-related inputs for risk assessments and regulatory submissions, including ICAAP, ERM, and other enterprise risk frameworks.
• Supervise monthly reporting to the Operational Risk Management Division (ORMD), including cyber fraud data such as malware and phishing attacks, financial losses from unauthorized transactions, and incident trends.

3. Fraud Awareness, Training & Culture

• Drive the Bank-wide fraud awareness programme, including the design, rollout, and monitoring of targeted training modules for high-risk and customer-facing units (e.g., Branches, Contact Centre, IT).
• Ensure all training content meets regulatory expectations and internal standards, with proper documentation, audit readiness, and refreshers scheduled for critical roles.
• Provide regular briefings and updates to Senior Management and the Board on fraud risk trends, emerging typologies, and regulatory developments.
• Collaborate with external stakeholders (e.g., PDRM, MACC, BNM, NSRC) to organize expert briefings and joint scam awareness campaigns for staff and customers.
• Assess training and certification needs for EFMD personnel, and support continuous capability-building across business units on anti-fraud topics.

4. Strategic Leadership & Integration

• Integrate policy, reporting, and awareness functions to deliver a cohesive, proactive, and forward-looking anti-fraud posture across the Bank.
• Championing a strong fraud risk culture through consistent messaging, senior leadership engagement, and cross-departmental collaboration.
• Provide strategic advisory and support to both EFMD departments and bank-wide divisions, ensuring fraud risk mitigation efforts are well-aligned with enterprise objectives and regulatory mandates.

Specific Skills/Knowledge and Certification Required

• Solid exposure and experience in Anti-Fraud Management, Financial Crime Compliance, AML/CFT, Strategic Risk, Credit Risk, and Banking Operations, particularly in fast-paced or highly regulated environments.
• Strong managerial and leadership capabilities with a proven ability to lead cross-functional teams and drive enterprise-wide initiatives.
• Good understanding of regulatory frameworks including AMLA, IFSA, FSA, and relevant Bank Negara Malaysia (BNM) policy documents and directives.
• Excellent written and verbal communication skills with the ability to present complex information clearly to senior management, Board members, and regulators.
• Strong interpersonal and stakeholder engagement skills; able to build effective working relationships across all levels internally and with external agencies.
• Highly analytical and detail-oriented; able to interpret fraud data, risk indicators, and performance metrics to support decision-making.
• Capable of handling multiple priorities with strong execution skills in a dynamic and evolving environment.
• Assertive, innovative, self-motivated, and results-driven with high integrity and a strong sense of accountability.
• Able to operate independently while working collaboratively across teams and departments.
• Preferred certifications: Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), Certified Financial Crime Specialist (CFCS), or equivalent professional qualifications (i.e. AICB, ABS).