IT Business Relationship Manager

Summary

The IT Business Relationship Manager is a strategic business partner who collaboratively shapes organisational strategy, ensuring alignment of IT initiatives with business objectives, validating expected results, and strategising with IT & business stakeholders to develop future roadmaps. They actively converge organisation-wide strategic direction into cohesive objectives, driving value by exploring new opportunities and fostering cross-functional collaboration. This role plays a vital part in enhancing overall business performance by optimising the use of technology to achieve the Bank’s strategic goals.

Duties and Responsibilities

• Partner with leaders from both Business and IT to develop innovative solution using knowledge and awareness of industry trends and ensure meaningful results from strategic initiatives
• Perform business analysis and collaborate with business leaders to understand their objectives, challenges, and technological requirements.
• Ensure conflicting stakeholder requirements are mediated appropriately, handling stakeholders’ complaints and escalations well
• Obtain critical updates from Project Managers and provide updates during specific management forums where required.
• Assist Business and IT stakeholders in demand management, facilitate the demand submission process and provide consultancy services to business case development.
• Assist project stakeholders in preparation of management papers for project approval, including guidance to identify relevant resources, technical requirement and development of project plan
• Ensure project stakeholders are knowledgeable about objectives; engage as a project partner including evaluating development efforts and progress against strategic plans and value creation objectives
• Proactively sense and anticipate changes affecting strategy in the environmental landscape including organisational improvements, technological advancement and evolving organisation needs.

Specific Skills/Knowledge and Certification Required

• Strong understanding of the banking operations (e.g. Branch Operations, Retail Banking, Corporate Banking etc.) is a plus
• Proven experience in championing organisational change, e.g., leading initiatives, products, services, or interactions
• Strong business analytical and stakeholder management skills
• Strong presentation and communication skills, in addition to technical skills
• Good functional knowledge of Target Operating Model for banks
• Strategic thinking and problem-solving skills, with a focus on innovation and business improvement
• Proven ability to work with senior stakeholders and business sponsors
• Master of relationship building and team collaboration