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Manager, Authorization, Fraud & Security - Card Operations

Req ID:  4753
Job Description: 

Designation: Authorization, Fraud & Security, Manager.



Managing 3 Rotating Shift Schedule (24/7) Authorization , Issuing & Acquiring Fraud Portfolios, PIN Gen & Safekeeping of Security Documents.


Duties and Responsibilities

  • To exercise sound & good judgement in making quality credit decision in relation to Qard (Temporary Financing Limit) card authorization.
  • To supervise issuing & acquiring fraud monitoring and its detection process.
  • To oversee fraud related dispute cases & fraud investigation finalized within stipulated time frame.
  • To analyze current fraud trend and recommend action plan to mitigate the fraud losses.
  • To explore all avenues to recover potential fraud losses following customer fraud-related dispute.
  • To supervise fraud reporting to BNM (ORION) & Brand Owners on a timely manner.
  • To ensure PIN Generation process is highly secured & runs smoothly by imposing supervision.
  • To supervise the safe keepings of security documents in filling room & custodians of PIN Generation & Card Personalization System Keys are safe and highly secured.
  • To report on dis-fucntioning of 24/7 CCTV.
  • To undertake roles & responsibilities of BCMC & ensure Card Operations-BCP is in place & ready to kick in during contigency.
  • To undertake roles & responsibilities of "Risk Controller" RC with regards to Shariah Compliance & Operational Risk Management that need to be read together with the RC roles & responsibilities.
  • To ensure adherence & compliance to all internal policies/guidelines and external regulatoy requirements.
  • Any other duties/assisgnment as and when directed/assigned by the superior as per business requirement from time to time