Marketing Officer - Vehicle Financing (Butterworth), Retail Assets Division

Duties and Responsibilities:

Financial Segment:

• To achieve monthly business target for Vehicle Financing as follows:
• Submission of Approval of RM4.00m
• Total Approved Financing of RM2.6m
• Total Disbursement of RM1.8m
• Penetration of Non National Segment with minimum disbursement of ratio National and Non National at 60:40 per month
• Maintain zero Impaired for accounts disbursed within one year anniversary.

Sales and Marketing Reporting Function:

• Submit daily visitation planner report (if any), weekly report and marketing activities.
• Review DBR-i arrangement for dealers before one (1) month of expiry of the arrangement
• To ensure accuracy on data entry into related system during creation of application
• To maintain and update the reports/data on submission, pending approval, pipeline data and or other reports required on timely basis.

Service Excellence Segment:

• Conduct visitation to dealers to improve business rapport: minimum 4 dealers/day or any threshold as directed.
• To submit for approval the application received from dealer within T+1 day once all the documents required duly fulfilled.
• To complete the site visitation requirement within T+1 day (within own territory) or T+3 day (outside territory) or any threshold as directed
• To follow up on pending cases status with dealers / customer within T+2 days
• To follow up and conduct renewal of Letter of Undertaking (LoU) on timely basis.
• Conduct at least one product briefing/month to car dealer or any threshold as directed.
• Attend to enquiries/request and or complaints from car dealers/ customer within T+3 day or any threshold as directed.
• Recommend for appointment of car dealers as panel dealer (if any) and for DBR-I arrangement

Risk and Control Segment:

• To keep threshold of zero internal and external fraud cases on yearly basis
• To ensure adherence and compliance to all internal policies/ guidelines and external regulatory requirements with threshold of not more than 4 incidents of medium risk due to internal audit / compliance review, self-audit, Shariah Audit etc.
• To ensure all documents received via Whatsapp and/or email and all application being cancelled or rejected are deleted or destroyed on timely basis as directed to ensure compliance on PDPA and Bank’s secrecy requirement.

Other ad-hoc activities:

• Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.