Marketing Officer, Vehicle Financing Sales Hub (Senawang)

Summary

Responsible in carrying duties and responsibilities as detailed out below towards achieving the annual business target set for Vehicle Financing.

Duties and Responsibilities:

Financial Segment:

• To achieve business target for Vehicle Financing as follows:
• Submission of Approval of RM52.8m per annum
• Total Approved Financing of RM37.2m per annum
• Total Disbursement of RM26.4m per annum
• Penetration of Non-National Segment with disbursement of ratio National and Non-National at 30:70 equivalent to RM7.92m disbursement for National segment and RM18.48m for Non-National segment per annum.

      Risk and Control Segment:

• To ensure all documents received via Whatsapp and/or email and all application being cancelled or rejected are deleted or destroyed on timely basis as directed to ensure compliance on PDPA and Bank’s secrecy requirement.

Service Excellence Segment:

• Conduct visitation to dealers to improve business rapport: minimum 4 dealers/day or any threshold as directed.
• To submit for approval the application received from dealer within T+1 day once all the documents required duly fulfilled.
• To complete the site visitation requirement within T+1 day (within own territory) or T+3 day (outside territory) or any threshold as directed
• To follow up on pending cases status with dealers / customer within T+2 days
• To follow up and conduct renewal of Letter of Undertaking (LoU) on timely basis.
• Conduct at least one product briefing/month to car dealer or any threshold as directed.
• Attend to enquiries/request and or complaints from car dealers/ customer within T+3 day or any threshold as directed.
• Recommend for appointment of car dealers as panel dealer (if any) and for DBR-I arrangement

Sales and Marketing Reporting Function:

• Submit daily visitation planner report (if any) and weekly report and marketing activities on timely
• Review DBR-i arrangement for dealers before one (1) month of expiry of the arrangement
• To ensure accuracy on data entry into related system during creation of application
• To maintain and update the reports/data on submission, pending approval, pipeline data and or other reports required on timely basis.

Human Capital Development Segment:

• Complete a minimum of 16 training hours in a year with completion of IDP requirement or any threshold
• To complete all e-learning courses as directed before the dateline given by HR

Other ad-hoc activities:

• Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.