Marketing Officer - Vehicle Financing (Kota Kinabalu), Retail Assets Division

Req ID:  6302
Job Description: 

Summary of Job Description for Marketing Officer

  Responsible in carrying duties and responsibilities as detailed out below towards achieving the annual business target set for Vehicle Financing. 


Duties and Responsibilities:


Financial Segment:

  • To achieve monthly business target for Vehicle Financing as follows:
  • Submission of Approval of RM4.00m
  • Total Approved Financing of RM2.6m
  • Total Disbursement of RM1.8m
  • Penetration of Non National Segment with minimum disbursement of ratio National and Non National at 60:40 per month
  • Maintain zero Impaired for accounts disbursed within one year anniversary.

Risk and Control Segment:

  • To keep threshold of zero internal and external fraud cases on yearly basis
  • To ensure adherence and compliance to all internal policies/ guidelines and external regulatory requirements with threshold of not more than 4 incidents of medium risk due to internal audit / compliance review, self-audit, Shariah Audit etc.
  • To ensure all documents received via Whatsapp and/or email and all application being cancelled or rejected are deleted or destroyed on timely basis as directed to ensure compliance on PDPA and Bank’s secrecy requirement..

Service Excellence Segment:

  • Conduct visitation to dealers to improve business rapport: minimum 4 dealers/day or any threshold as directed.
  • To submit for approval the application received from dealer within T+1 day once all the documents required duly fulfilled.
  • To complete the site visitation requirement within T+1 day (within own territory) or T+3 day (outside territory) or any threshold as directed
  • To follow up on pending cases status with dealers / customer within T+2 days
  • To follow up and conduct renewal of Letter of Undertaking (LoU) on timely basis.
  • Conduct at least one product briefing/month to car dealer or any threshold as directed.
  • Attend to enquiries/request and or complaints from car dealers/ customer within T+3 day or any threshold as directed.
  • Recommend for appointment of car dealers as panel dealer (if any) and for DBR-I arrangement


Sales and Marketing Reporting Function:

  • Submit daily visitation planner report (if any) and weekly report and marketing activities on timely
  • Review DBR-i arrangement for dealers before one (1) month of expiry of the arrangement
  • To ensure accuracy on data entry into related system during creation of application
  • To maintain and update the reports/data on submission, pending approval, pipeline data and or other reports required on timely basis.


Human Capital Development Segment:

  • Complete a minimum of 16 training hours in a year with completion of IDP requirement or any threshold
  • To complete all e-learning courses as directed before the dateline given by HR

Other ad-hoc activities:

  • Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.