Marketing Officer - Vehicle Financing (Kota Kinabalu), Retail Assets Division

Req ID: 6302

Job Description:

Summary of Job Description for Marketing Officer

Responsible in carrying duties and responsibilities as detailed out below towards achieving the annual business target set for Vehicle Financing.

Duties and Responsibilities:

Financial Segment:

To achieve monthly business target for Vehicle Financing as follows:
Submission of Approval of RM4.00m
Total Approved Financing of RM2.6m
Total Disbursement of RM1.8m
Penetration of Non National Segment with minimum disbursement of ratio National and Non National at 60:40 per month
Maintain zero Impaired for accounts disbursed within one year anniversary.

Risk and Control Segment:

To keep threshold of zero internal and external fraud cases on yearly basis
To ensure adherence and compliance to all internal policies/ guidelines and external regulatory requirements with threshold of not more than 4 incidents of medium risk due to internal audit / compliance review, self-audit, Shariah Audit etc.
To ensure all documents received via Whatsapp and/or email and all application being cancelled or rejected are deleted or destroyed on timely basis as directed to ensure compliance on PDPA and Bank’s secrecy requirement..

Service Excellence Segment:

Conduct visitation to dealers to improve business rapport: minimum 4 dealers/day or any threshold as directed.
To submit for approval the application received from dealer within T+1 day once all the documents required duly fulfilled.
To complete the site visitation requirement within T+1 day (within own territory) or T+3 day (outside territory) or any threshold as directed
To follow up on pending cases status with dealers / customer within T+2 days
To follow up and conduct renewal of Letter of Undertaking (LoU) on timely basis.
Conduct at least one product briefing/month to car dealer or any threshold as directed.
Attend to enquiries/request and or complaints from car dealers/ customer within T+3 day or any threshold as directed.
Recommend for appointment of car dealers as panel dealer (if any) and for DBR-I arrangement

Sales and Marketing Reporting Function:

Submit daily visitation planner report (if any) and weekly report and marketing activities on timely
Review DBR-i arrangement for dealers before one (1) month of expiry of the arrangement
To ensure accuracy on data entry into related system during creation of application
To maintain and update the reports/data on submission, pending approval, pipeline data and or other reports required on timely basis.

Human Capital Development Segment:

Complete a minimum of 16 training hours in a year with completion of IDP requirement or any threshold
To complete all e-learning courses as directed before the dateline given by HR

Other ad-hoc activities:

Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.