Marketing Officer - Vehicle Financing (Kuching), Retail Assets Division
Req ID:
6438
Job Description:
Summary of Job Description for Marketing Officer
Responsible in carrying duties and responsibilities as detailed out below towards achieving the annual business target set for Vehicle Financing.
Duties and Responsibilities:
Financial Segment:
- To achieve monthly business target for Vehicle Financing as follows:
- Submission of Approval of RM4.00m
- Total Approved Financing of RM2.6m
- Total Disbursement of RM1.8m
- Penetration of Non National Segment with minimum disbursement of ratio National and Non National at 60:40 per month
- Maintain zero Impaired for accounts disbursed within one year anniversary.
Risk and Control Segment:
- To keep threshold of zero internal and external fraud cases on yearly basis
- To ensure adherence and compliance to all internal policies/ guidelines and external regulatory requirements with threshold of not more than 4 incidents of medium risk due to internal audit / compliance review, self-audit, Shariah Audit etc.
- To ensure all documents received via Whatsapp and/or email and all application being cancelled or rejected are deleted or destroyed on timely basis as directed to ensure compliance on PDPA and Bank’s secrecy requirement..
Service Excellence Segment:
- Conduct visitation to dealers to improve business rapport: minimum 4 dealers/day or any threshold as directed.
- To submit for approval the application received from dealer within T+1 day once all the documents required duly fulfilled.
- To complete the site visitation requirement within T+1 day (within own territory) or T+3 day (outside territory) or any threshold as directed
- To follow up on pending cases status with dealers / customer within T+2 days
- To follow up and conduct renewal of Letter of Undertaking (LoU) on timely basis.
- Conduct at least one product briefing/month to car dealer or any threshold as directed.
- Attend to enquiries/request and or complaints from car dealers/ customer within T+3 day or any threshold as directed.
- Recommend for appointment of car dealers as panel dealer (if any) and for DBR-I arrangement
Sales and Marketing Reporting Function:
- Submit daily visitation planner report (if any) and weekly report and marketing activities on timely
- Review DBR-i arrangement for dealers before one (1) month of expiry of the arrangement
- To ensure accuracy on data entry into related system during creation of application
- To maintain and update the reports/data on submission, pending approval, pipeline data and or other reports required on timely basis.
Human Capital Development Segment:
- Complete a minimum of 16 training hours in a year with completion of IDP requirement or any threshold
- To complete all e-learning courses as directed before the dateline given by HR
Other ad-hoc activities:
- Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.