Mortgage Sales Executive (MSE) (Nationwide)

• Plan and implement marketing campaigns and activities to promote the House Financing product.
• Participate in sales and promotional activities arranged by the Regional Office / Head Office.
• Gather and analyze financial data to offer financial advisory services to customers.
• Actively engage in increasing product holdings through cross-selling activities.
• Responsible for acquiring new customers and nurturing a new customer base.
• Proactively manage and build customer relationships and provide excellent after-sales service to avoid complaints and attrition.
• Attend to all customer requests and complaints promptly and within the stipulated service level.
• Solicit and submit financing applications to the relevant stakeholders for decisions and approvals within the agreed TAT.
• Escalate any fraud attempts detected during the application process to the superior.
• Ensure that documents submitted for applications are properly processed according to guidelines.
• Prepare timely reports on marketing, sales activities, and business performance.

Job Requirements

• Posssed Diploma or Bachelor Degree from a recognised IPTA/IPTS.
• More than 1 year of working experience in a sales position; experience in banking or a financial institution is an advantage.
• High inclination towards a sales-driven culture.
• Excellent communication, interpersonal with good business acumen and customer service skill.
• Be an assertive and innovative team player, highly independent, committed, self-motivated, resourceful and result-oriented.
• Experience of working in fast-moving business environment
• Ability to network across a variety of functions at various levels and countries