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Summary
We are seeking a highly skilled and customer-focused Product Manager to lead the development of personalisation and customer engagement features within our digital banking platform. The role involves managing the end-to-end product lifecycle, driving innovation, and delivering hyper-personalised experiences that meet diverse customer needs while supporting the bank’s strategic growth objectives.
This position requires a strong background in user-centric design, data-driven decision-making, and collaboration with cross-functional teams in a fast-paced, dynamic environment.
Duties and Responsibilities
Product Strategy & Planning
- Develop and execute the product vision, strategy, and roadmap for customer experience and personalisation features, aligned with business objectives.
- Conduct market research and customer feedback analysis to identify opportunities for innovation and feature optimisation.
Product Development
- Manage the end-to-end product lifecycle from ideation to post-launch, ensuring timely and high-quality delivery.
- Collaborate with design, engineering, compliance, and marketing teams to create customer-centric, scalable solutions.
Performance Monitoring & Analytics
- Define and track product KPIs (e.g., engagement, retention, Net Promoter Score) to evaluate feature performance and guide enhancements.
- Utilise A/B testing and user analytics to refine features and make data-driven decisions.
Regulatory Compliance & Risk Management
- Ensure that customer-facing features comply with relevant banking regulations, AML, and data privacy requirements.
- Work closely with compliance and legal teams to navigate regulatory challenges.
Stakeholder Engagement
- Act as the primary point of contact for internal teams and external partners, ensuring alignment on product goals and priorities.
- Communicate product updates, progress, and performance insights to stakeholders.
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Qualification
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Bachelor’s degree in Business, Finance, Computer Science, or a related field.
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Years of Experience
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Minimum of 5 years of experience in product management, with a proven track record in banking and/or fintech.
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Specific Skills/Knowledge and Certification Required
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Skills
- Strategic Product Management: Expertise in defining product visions, roadmaps, and managing lifecycles in Agile environments.
- Banking & Fintech Expertise: Deep understanding of banking products (e.g., deposits, loans) and fintech innovations (e.g., open banking, digital payments).
- Data-Driven Decision Making: Strong analytical skills to define KPIs, measure success, and iterate on products.
- Customer-Centric Design: Ability to design personalized, user-friendly solutions based on customer insights.
- Stakeholder Management: Proven ability to lead cross-functional teams and manage relationships with vendors and partners.
Certification
- Any certification in Product Management, Agile or Scrum is an added advantage
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