Retail Sales Manager (RSM) - Mortgage, Southern (Johor)

Duties & Responsibilities

Team Leadership and Supervision:

• Lead and manage a team to execute marketing campaigns and activities promoting the House Financing product.
• Provide guidance, training, and support to team members, ensuring they meet performance targets and adhere to company guidelines.
• Foster a positive and productive team environment, promoting teamwork and continuous improvement.

Strategic Planning and Implementation:

• Plan and implement marketing strategies to drive the success of House Financing products, ensuring alignment with company goals.
• Oversee the execution of sales and promotional activities in collaboration with the Regional Office and Head Office.
• Analyze market trends and competitor activities to adapt strategies accordingly and maintain a competitive edge.

Customer Acquisition and Relationship Management:

• Guide the team in acquiring new customers and expanding the customer base through effective sales and marketing activities.
• Monitor and support team efforts to cross-sell products and increase product holdings among existing customers.
• Ensure the team builds and maintains strong customer relationships, providing exceptional after-sales service to reduce complaints and attrition.

Financial Advisory and Sales Support:

• Oversee the analysis of financial data to offer comprehensive financial advisory services to customers, ensuring that all team members are well-equipped with the necessary knowledge.
• Supervise the solicitation and submission of financing applications to relevant stakeholders for timely decisions and approvals.
• Ensure the team adheres to agreed TAT (Turnaround Time) for financing applications and decisions.

Compliance and Risk Management:

• Ensure all financing applications are processed in accordance with the Bank guidelines and regulatory standards.
• Oversee the timely and accurate processing of documents submitted for applications.
• Escalate any fraud attempts or suspicious activities during the application process to the superior, ensuring proper handling.

Reporting and Performance Monitoring:

• Prepare and submit regular reports on marketing campaigns, sales activities, and business performance.
• Track team performance against targets, identifying areas for improvement and implementing corrective actions when necessary.

Customer Service and Issue Resolution:

• Ensure team members attend to customer requests and complaints promptly, within the stipulated service levels.
• Work with the team to resolve complex issues and ensure customer satisfaction.

Job Requirements

• More than 5 years experience in a team leadership role within marketing or sales, preferably in the financial services industry.
• Strong knowledge of house financing products, financial advisory services, and marketing strategies.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to motivate, mentor, and manage a diverse team.
• Strong analytical skills to interpret financial data and market trends.
• Familiarity with regulatory compliance and risk management practices in the financial industry.