Senior Associate, Project Support - Cards Business Department
Req ID:
6232
Job Description:
Job Description
- Liaise with business users on new system enhancements or requests.
- Liaise with vendor on project. Project coordination and supervise vendors to timely completion of projects within budget, and complete project deliverable.
- Liaise with other division personnel, e.g. Card Operation, Finance, IT
- Assist business to perform end-to-end UAT process according to test script and to document the test result.
- Provide system support and post implementation support.
- Liaise with IT/Vendor on the business requirement, analysis and queries as well as regulatory and scheme (VISA, MasterCard and PayNet) compliance.
- Provide system impact analysis based on user requirements and create necessary change requests to provide the details requirement to vendor.
- Work with business users and respective vendors to come up with production problem fixes.
- Provide necessary training to business users.
- Monitoring report provided by DCT – Data Cleansing Tool (Monthly), performing necessary UAT for data patching, verification of information from source system like FOS, CBS or to call customer to get more details.
- Responsible for retrieval of report on DCT rules. Currently there are about 52 rules for DCT in production (Auto and Manual rules).
- Responsible for performing UAT and provides regular project status and preparing UAT monthly performance report for management.
- Assisting portfolio team for card activation, Go Cash application, SREF, A Files and CCRIS reporting to Finance Unit.
- Provide support for process improvement projects and cost saving initiatives.
- Other task assigned by the reporting manager.
Job Requirements
- Degree in any related discipline or equivalent experience.
- At least 2 years of experience in card business system support or product development.
- Good communication, listening and interpersonal skills.
- Experience of working in fast-moving business environment.
- Maintaining high level of professionalism and confidentiality.
- Ability to multi-tasking, highly numerate with great attention to details.
- Be an assertive and innovative team player, highly independent, committed, self-motivated, resourceful and result oriented.