Team Lead, Credit Card, (Kuala Lumpur), Alternate Channel, Retail Banking Distribution

Duties & Responsibilities

Sales & Performance Management

• Lead, manage, and motivate a team of credit card sales executives to achieve assigned sales targets and KPIs.
• Drive credit card acquisition growth through sales initiatives, campaigns, and customer engagement activities.
• Monitor daily, weekly, and monthly sales performance and implement corrective actions to address performance gaps.
• Execute sales strategies and initiatives in line with business objectives.

Team Leadership & Talent Development

• Coach, mentor, and develop team members to enhance sales productivity and product knowledge.
• Conduct regular performance reviews, sales coaching sessions, and on-the-job training.
• Support onboarding, training, and continuous capability development of sales staff.
• Foster a performance-driven, ethical, and compliant sales culture.

Governance, Risk & Compliance

• Ensure strict adherence to bank policies, SOPs, regulatory requirements, and sales conduct guidelines. 
• Monitor sales quality, documentation accuracy, and submission turnaround time.
• Address audit findings, complaints, and sales-related issues promptly and effectively.
• Promote ethical selling practices and uphold zero tolerance for mis-selling.

Stakeholder Management

• Work closely with internal stakeholders including Product, Operations, and Marketing teams to ensure smooth end-to-end sales execution.
• Support product launches, promotional campaigns, and sales initiatives.

Reporting & Performance Analysis

• Prepare and submit regular sales performance and productivity reports to management. 
• Analyze sales trends and team performance to identify improvement opportunities.
• Provide insights and recommendations to enhance overall sales effectiveness.

Job Requirements

• Minimum 4–6 years of experience in credit card sales, consumer banking, or related financial services.
• At least 2 years of supervisory or team leadership experience.
• Proven track record in meeting or exceeding sales targets.
• Strong understanding of credit card products, features, pricing, and acquisition processes.
• Good knowledge of banking policies, regulatory requirements, and sales governance.
• Strong leadership, coaching, and people management skills.
• Excellent sales planning, execution, and problem-solving abilities.
• Analytical and results-oriented mindset.
• Effective communication, negotiation, and stakeholder management skills.
• High level of integrity, professionalism, and customer focus.
• Ability to work under pressure in a target-driven environment.
• Willingness to support sales campaigns or extended hours when required.