Transactional Officer

Summary

To process customer’s financing applications within the stipulated TAT.

Duties and Responsibilities

• Perform credit assessment and recommendations for new/appeal applications.
• To check document adequacy for processing as per checklist
• To observe the TAT in processing while maintaining credit quality
• To ensure adherence and compliance with policies/guidelines and regulatory requirements in particular PDPA in relation to financing processing
• To check accuracy and consistency of data/information/documents relevant to credit in FAST, that are relevant to processing.
• To possess a thorough understanding of different financing products and their associated terms and conditions.
• To adhere to escalation process for fraud / suspicious / high-risk customers and connected parties’ applications
• To upskills with credit/technical knowledge/credit certification
• To educate / guide Sales Originators to improve credit submission
• To perform ad hoc / cross functions within CFPC upon request by supervisor

Qualification

Degree in any related discipline or equivalent experience

Years of Experience

Fresh / With experience in related fields

Specific Skills/Knowledge and Certification Required

• Effective communication & advisory skills
• Efficient time management skills
• Decision making skills
• Meticulous, Analytical, Accuracy and Attention to details
• Problem solving and negotiation skills
• Knowledge of relevant laws, guidelines, regulations in relation to financing
• Customer service skills (internal stakeholders) to effectively interact and explain information or financing guidelines
• Preferably credit certified